I’m sure I’m not alone in this. A couple of days ago a “check engine” light appeared on the car dashboard. It was so sudden. It was a definite eeek! moment. Not fair! Was my first thought. But as we all know, that thought appears with regularity from the time we’re about four years of age. So true. As we go on with life it becomes part of it. Only when you’re grown up, you forget about the tantrums. It’s just all in your head. |
We are a single car family. Our car, an aging but loyal Prius has served us well. This year, after 14 trouble-free Christmases, it made no bones about the fact that its hybrid battery needed to be changed. That is a terrifying moment for most hybrid vehicle owners. Translate it as money, money, money.
Until two days ago, when that horrible little gold engine symbol on the dash appeared. Well, it demanded a check, so we obediently took it straight to OK again. This time I had an appointment starting at 8.15 a.m, when the business opens. I got there early. After all, I’m a morning person.
Just before 8 a.m the staff started arriving for the day. One of the first was their super-efficient front desk woman. She put out the OPEN sign.
I watched the rest of the staff arrive. It was obvious that cars and big boys toys are their passion. Eight arrived, one by one, skilfully and without hesitation backing into space, or turning in confidently at the side of the operation. For the most part they seemed relatively young. It was interesting to see the variety in eight cars.
As a customer, I found myself in a lovely little corner behind a private screen. There were comfy chairs, books, a TV and two coffee machines, with everything you might need for a special cup.
But then, another surprise. I looked at the notice board on the opposite wall. Again, the children had pride of place, with their drawings. The board was crammed with THANK YOU cards and notes. There was even a newspaper clipping.
Loved the childrens pictures, faithfully drawing the mechanics they had seen and obviously admired!
It’s a great thing to see a business that has focus on its work and workers. How the owners encourage a positive outlook each day. But this experience made me realize how important community and customers are in the whole scheme of things.
I’d like to add to that crowded notice board. But there’s no room on it at present. We need another board to add our praises. Somehow cards are often more valuable than on-line reviews.
Thank you, OK TIRE!
Weeping Japanese Maple
The maple should be pruned very lightly, just for shape, and definitely before the sap starts to run in spring.